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You will find all our company policies right here in one place.
You can navigate to the relevant policy and also change your cookie preferences by using the links below.
Privacy & Cookie Policy
LDA Leisure (Holdings) Limited
Last updated: 11 September 2025
At LDA Leisure (Holdings) Limited we value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use and protect your data when you use our website or contact us.
1. Who we are
We are LDA Leisure (Holdings) Limited, trading as Active Plus, registered in England & Wales (company number: 10235483). Our registered office is at Active Plus, Harpings Road, Hull, HU5 4JF.
For any privacy-related questions, you can contact us at info@active-plus.uk.
2. Information we collect
We may collect and process the following information:
- Contact details (name, email address, phone number, postal address) when you enquire, book, or complete our contact form.
- Booking information such as dates, activities, and payment details (processed securely through our payment providers).
- Technical data including cookies, IP address, browser type, and analytics data.
- Marketing preferences if you sign up for updates or promotions.
3. How we use your information
We use your information to:
- Process bookings and provide our services.
- Respond to enquiries submitted via our contact form.
- Improve our website through analytics and usage data.
- Send you service or marketing communications (if you have opted in).
We will not sell your data to third parties. We may share it with trusted service providers (e.g. payment processors, IT support) where necessary to deliver our services.
4. Cookies
We use cookies to:
- Improve your browsing experience.
- Understand how our website is used.
- Remember your preferences for future visits.
Cookies are small text files stored on your device. You can manage or disable cookies at any time through your browser settings or by using our “Cookie Preferences” tool. Please note some site features may not function properly without cookies.
To amend you your current cookie preferences use the button below:
5. Google Analytics
We use Google Analytics to collect anonymous information about website usage. This helps us monitor traffic and improve our site. Data collected includes pages visited, time spent on site, and device/browser type.
Google may transfer this information to servers outside the UK. You can opt out of Google Analytics tracking at any time via your browser or by installing the Google Analytics opt-out browser add-on.
6. Legal basis for processing
We process your personal data on the following lawful bases (UK GDPR):
- Contractual necessity – to provide bookings and services you request.
- Legitimate interests – to improve services, maintain security, and respond to enquiries.
- Consent – where you have agreed to marketing or non-essential cookies.
- Legal obligation – where required to comply with UK law.
7. Data retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. For example:
- Booking records – kept for up to 6 years (for tax/accounting purposes).
- Enquiry data – kept for up to 12 months.
- Marketing data – kept until you withdraw consent.
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of incorrect or incomplete data.
- Request deletion of your data (“right to be forgotten”) in certain circumstances.
- Object to processing based on legitimate interests.
- Withdraw consent where processing is based on consent.
- Request restriction of processing or transfer of your data.
You can exercise these rights by contacting us at info@active-plus.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data is not being handled properly.
9. Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.
10. Changes to this policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be published on our website with a new “last updated” date.
Little Monkeys Safety First Policy
At Little Monkeys, the safety and wellbeing of all our visitors is our number one priority.By visiting our play centre and using our equipment or facilities, you agree to follow our Safety-First guidance below. If anything is unclear, please speak to a member of our team straight away – we’re here to help.
Safety First Guidelines
- Everyone using the play areas does so at their own risk. Please take care and play responsibly at all times
- Shoes must be removed before entering the play frame – socks must be worn at all times
- For safety, arms, legs and midriffs should be covered – no shorts, skirts, or crop tops on the play frame
- Please remove glasses (unless shatterproof), jewellery, badges, belts, or any sharp objects before play
- No food, drink, or chewing gum is allowed in the play areas
- No glassware is permitted anywhere in the play areas or seating zones
- Rough play, pushing, pulling, climbing on the outside of equipment, or holding others is not allowed
- Children under 5 must be closely supervised on the main play frame at all times
- Some equipment is not suitable for children under 5 – please check age/height restrictions before use
- Children and adults must behave in a respectful and safe manner. Bullying, rudeness, foul language, or aggressive behaviour will not be tolerated. Anyone behaving in this way towards another person or a staff member may be asked to leave, and no refund will be provided
- Children over 5 years old are not permitted inside the “Beetle’s Den” play area
- Although alcohol is available within the Little Monkeys play area, we reserve the right to refuse service to anyone who is deemed to be intoxicated or behaving irresponsibly as a result of alcohol consumption.
Supervision
- Children must always be supervised by a parent or guardian – our staff are not a replacement for supervision
- We recommend at least 1 responsible adult for every 5 children
- A responsible adult must accompany all visitors under 16 years old
- Unaccompanied children will not be allowed to remain on the premises. No refunds will be given in these circumstances.
Our Commitment
We do everything we can to maintain a safe and enjoyable environment, but children always remain the responsibility of their accompanying adult(s). Misuse of the equipment may result in injury and is done at your own risk.Please remember: Know your child’s limits – and yours.
Play safe, look out for each other, and most importantly – have fun!
The Little Monkeys Team
Pitch Hire Terms + Conditions (Indoor and Outdoor)
Below are the key terms, but for full details, you can download the complete terms and conditions by clicking the button below.
- 3G Pitches (Pitch 1 & 2): Appropriate footwear (moulded studs, astro-turf trainers) must be worn. Metal studs are not permitted.
- MUGA Pitch (Pitch 4): Sand-dressed synthetic grass pitch suitable for multi-sport use (e.g. football and hockey). Football studs are strictly prohibited.
- Indoor Pitch (Pitch 5): Only clean, non-marking trainers are permitted. Studded footwear of any kind is not allowed. Food and drink are not permitted on the pitch, except during events with prior permission.
- All bookings must be paid in full at the time of booking.
- Payments can be made over the phone or in person.
- Failure to make payment will result in the cancellation of the booking.
- Outdoor pitches may be unavailable during adverse weather conditions. If this occurs, bookings will either be refunded or rescheduled.
- Other terms and conditions apply, please use the link below to be fully informed, thank you.
Venue Booking Terms + Conditions
Below are the key terms and conditions for booking a Venue at Active+.
- Decorations: Balloons must be weighted, and decorations should not be attached to walls with tape. A £50 redecoration fee applies for any damage.
- Prohibited Items: No crackers, party poppers, silly string, confetti, relighting candles, or indoor fireworks.
- Food & Allergies: Dietary requirements must be communicated at least 7 days in advance.
- Drinks Policy: Bringing in external alcohol or soft drinks is strictly prohibited. Please note: The £30 food surcharge applies to food only – external drinks are not allowed.
- ID Requirements: If you look under 21 you will be asked to prove you are over 18 when you buy alcohol. The only acceptable forms of proof are: photocard driving licence, passport, proof of age card bearing a pass hologram or Military ID.
5-a-side Football League Rules
Download the full rules of our 5-a-side Football League by clicking the button below.
Children's Party Terms + Conditions
Download the full Children's Party Terms and Conditions by clicking the button below.